Cancellation & Refunds

COVID-19 UPDATE

We recognize that you may be hesitant to book in these uncertain times. But good news! We want to allay your fears by making booking a trip with us RISK FREE.

Deposits - No deposit required!! Yes, no deposit.
Balance 90 days....now 30 days prior to the trip!

This means if you are thinking about a trip this summer, you should book NOW to make sure there's availability, and you will have peace of mind knowing you do not have to pay a cent until 30 days from your trip start date!

Cancelling within 30 days - In the case you are prohibited from leaving your home or entering Canada due to a government COVID-19 ban, we will fully credit your trip with the equivalent trip in the next 2 summers, and you will not need to pay the yearly rate increase! If you want to cancel within 30 days, but not due to COVID-19, then our standard policy takes effect (i.e. no refund).

The below is our standard policy. As long as the above COVID-19 policy is displayed on our site, you can take advantage of that policy and ignore the below.

We hope you do not need to cancel your trip! However, if unforeseen circumstances happen, here is how our Refund Policy will affect you;

  • If you cancel within 90 days of your trip start date - no refund will be given
  • If you cancel outside 90 days of your trip start date (ie more than 90 days before your trip) - we will refund 50% of your deposit. Alternatively, you can choose to keep 100% of the deposit on file to use towards a future trip!

If over the course of your stay we are not able to provide all the activities outlined in the itinerary there will be a refund issued for the missed activity. The most likely activities to be cancelled are the heli accessed activities and the refund will be equal the the value of the unused flying time.

We do not accept liability where the cause of a failure in your holiday arrangements is due to unusual or unforeseeable circumstances or events which neither we, nor our servants, agents or suppliers could have anticipated or avoided even with the exercise of all due care (e.g. wildfires, airline strikes etc).

Cancellation Insurance

Tweedsmuir Park Lodge VERY STRONGLY recommends taking out trip cancellation insurance. Due to our seasonal nature and large financial commitments, we cannot make exceptions to our strict Refund Policy. We recommend Lifestyle Financial for all your travel insurance needs. They have made it easy to get an online quote here: Lifestyle Financial. Please contact Lifestyle Financial for all questions pertaining to insurance.