Cancellation & Refunds

 COVID-19 UPDATE

We recognize that you may be hesitant to book in these uncertain times. But good news! We want to allay your fears by making booking a trip with us RISK-FREE.

*** For 2021 Summer ONLY***

Deposits fully refundable 25% deposit is due at the time of booking. This deposit is 100% refundable for cancellations for any reason up to 45 days prior

Balance -  Due 45 days prior to the start date of the program. If within 45 days, circumstances related to COVID-19 prevent you from joining us, payment will be postponed until it looks certain that you will be able to travel to us and we will be able to host you.

Cancelling within 45 days due to COVID-19 related circumstances

If within 45 days, and after the balance payment has been paid, you are unable to travel to us or we are unable to host you due to COVID-19 related circumstances, we will offer you the 2 options below. COVID-19 related circumstances include; 

  • the Canadian international border remaining closed for non-essential travel
  • a governmental travel ban prohibiting you from travelling;
  • guidelines issued by the Provincial Health Officer advising you not to travel
  • a mandatory self-isolation period that is not feasible for you to adhere to
  • Bella Coola being closed to non-essential travel
  • You, or someone you have been in close contact with, has tested positive for the COVID-19 virus

Your Options;

1) A full credit of the deposit and the balance payments towards a trip in the next two summers, PLUS we will price-freeze your package so that you avoid paying the annual rate increase upon rescheduling!

2) Receive a full refund of the deposit and balance payments.*

*If you choose to accept a full refund and decide to rebook at a later date, you will be required to pay the annual rate increase upon rebooking.

Cancelling within 45 days NOT due to COVID related circumstances:

If, within 45 days of your trip start date and after the balance payment has been paid, you need to cancel for reasons not related to COVID-19 circumstances, your full payment is non-refundable.

*** For 2022 Summer & onwards***

Deposits - To secure your reservation, a 25% deposit is required at the time of booking. This deposit is fully refundable or creditable for COVID-related cancellations, and non-refundable in non-COVID-related circumstances. 

Balance -  Due 90 days prior to the start date of the program. If within 90 days, circumstances related to COVID-19 prevent you from joining us, payment will be postponed until it looks certain that you will be able to travel to us and we will be able to host you.

Cancelling within 90 days due to COVID-19 related circumstances:

If within 90 days, and after the balance payment has been paid, you are unable to travel to us or we are unable to host you due to COVID-19 related circumstances, we will offer you the 2 options below. COVID-19 related circumstances include; 

  • the Canadian international border remaining closed for non-essential travel
  • a governmental travel ban prohibiting you from travelling;
  • guidelines issued by the Provincial Health Officer advising you not to travel
  • a mandatory self-isolation period that is not feasible for you to adhere to
  • Bella Coola being closed to non-essential travel
  • You, or someone you have been in close contact with, has tested positive for the COVID-19 virus

Your Options;

1) A full credit of the deposit and the balance payments towards a trip in the next two summers, PLUS we will price-freeze your package so that you avoid paying the annual rate increase upon rescheduling!

2) Receive a full refund of the deposit and balance payments.*

*If you choose to accept a full refund and decide to rebook at a later date, you will be required to pay the annual rate increase upon rebooking.

Cancelling within 90 days NOT due to COVID related circumstances:

If, within 90 days of your trip start date and after the balance payment has been paid, you need to cancel for reasons not related to COVID-19 circumstances, your full payment is non-refundable.

 

Cancellation Insurance

Tweedsmuir Park Lodge VERY STRONGLY recommends taking out trip cancellation insurance. Due to our seasonal nature and large financial commitments, we cannot make exceptions to our strict Refund Policy. We recommend Lifestyle Financial for all your travel insurance needs. They have made it easy to get an online quote here: Lifestyle Financial. Please contact Lifestyle Financial for all questions pertaining to insurance.